You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. Message 2 - The file you're attaching is bigger than the server allows.

Issue - Pop up with Error Message

Not something you want to take on lightly, but sometimes you have to. Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Be aware that you may need your product key if you received one.

Common Outlook Issues and Fixes

J.D. Power 2024 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. The maximum number of distribution group members is 100,000 members, and the recipient rate limit is 10,000 recipients per day.

• Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.
• We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook.
• Identifying patterns helps to diagnose what the problem might be.
• Fortunately, with the right Outlook troubleshooting strategies, many of the most common Outlook problems are quite straightforward to troubleshoot.
• You might need to set Windows Update to automatically download and install recommended updates.
• Check the status bar at the bottom of the screen to see if another process is running.
• Keep in mind this does take a while, and it’s usually best done after the user has left for the day.
• To install the latest Windows and Office updates, click the link below.

Run The Microsoft Support and Recovery Assistant

If Outlook Desktop fails to connect, try these steps before escalating the issue to the ET&S Help Desk. A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. If you have Outlook in your startup folder, remove the shortcut from the startup folder.

What are some methods for troubleshooting Outlook?

Below, you will see some of the most common issues that users run into, and what the most efficient way to troubleshoot Outlook is. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below.

Stop Performing a Send/Receive When Exiting Outlook

If Outlook shows Disconnected at the bottom of the status bar, this issue may occur Fix Microsoft Outlook crashing issues due to improper Autodiscover resolution. Run Test E-mail AutoConfiguration to confirm Autodiscover is resolving to Intermedia servers which helps Outlook to connect properly. Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.