If the file is not present here, you can manually upload it from the source device to OneDrive to make it appear on other devices. The first step is to ensure you are signing in with the correct account. If you receive a message "We couldn’t find any Office products", you are very likely signing in with the wrong account.

Microsoft Support

You should ask Microsoft 365 account recovery help him to provide you with credentials that will enable you to sign in. In this article I will walk you through some of the most common Office 365 issues, and how you can fix them. Issues can also arise from incorrect account permissions, which can affect access to various Office 365 features. Set your business up for success with a trusted provider for management tools and systems like Office 365.

Microsoft 365 Issues Related to Updates

For a comparison of plans, see compare small business plans or compare enterprise plans. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. If there's no link, let us know what error you got and where you were in the install process when you received it.

Email and Synchronization Issues

To help you set up your organization, see Set up Office 365 for business – Admin Help. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder. You might get an error that has a number and maybe some descriptive text.

Upgrade to Office 2016

If your admin has given you permission to install updates, see Install Office updates. If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. If Office is taking a long time to install you may be on a slow connection. You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa). If you're looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Mac. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365.



If you're an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network. You then deploy Office by using the software deployment method you typically use. It could also happen because you haven't assigned a license to yourself or your users. If you're an Office 365 user, do the following to deactivate an installation. If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you log in.

• Download the software and configure data backup in your environment.
• Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center.
• If you or your users find Office is taking a very long time to install, try installing using an offline installation.
• Xopero ONE Backup and Recovery for Microsoft 365 ensures you with data protection, security, and business continuity.
• For example, you can't install Office on computers running Windows XP or Windows Vista.

If one of these resolves your problem, close the app and continue working. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. Another fix that can work is simply to remove the synced account from Outlook, and add it again. In order for the recovery process to be available is the two-factor authentication disabled. Another possible cause is that your administrator has changed your password, without informing you about that.



You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts).





Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve them. If you try to enter the wrong password too many times, and you didn’t set up a recovery email you can lock access to your account.

When you install Office 365, all the applications that came with your particular Office product is installed at the same time. You can't custom select which Office applications you want to install or not install, nor you can't delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don't plan to use. When you install Office 2016, all the applications that came with your particular Office product are installed at the same time. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks.