Negative Experience Let my experience buying glasses online serve as a warning. Everything with GlassesUSA went smoothly until I discovered a flaw. I paid extra for the premium Super Hydrophobic coating, but these lenses are incredibly difficult to clean. This isn't a matter of user error—I've been wearing glasses for 60 years. When I was only offered a 50% store credit for an obvious defect, I felt I had no choice but to write a review and reach out to customer service. If you loved this short article and you would certainly such as to get additional information regarding www.mozaer.com kindly check out our own internet site. Customer: My premium lenses with the Super Hydrophobic coating are almost impossible to clean. I would like a replacement, not just store credit.
CS Rep: I understand your frustration, Carol. Could you please share your order number so I can look into this for you?
Customer: It's Order #105180754. All I want is a new pair with the coating applied correctly.
CS Rep: Thank you. Our goal is to reach a positive outcome, and we will carefully review your order details. I posted this review to draw attention to a clear product defect and to pursue a fair resolution under warranty. Transition After resolving the initial concerns, the company proved that Elbru Anti Blue Light genuinely delivers—this moment bridges the turnaround with a recommendation worth exploring. Positive Experience My previous experience with buying glasses online was a complete disaster. The "Super Hydrophobic" lenses were impossible to keep clean, and when I reported a defect, I was only offered a 50% credit. I had reached my limit! Then I came across the company, which seemed promising. Though skeptical, I decided to give them one final chance. Could this time be different? It absolutely was! My experience with the company was eye-opening. Ordering my Elbru Anti Blue Light glasses was straightforward, and they arrived quickly. There were no issues with the lens coatings and no frustrating customer service disputes—just clear, sharp vision. As Matt Sweet noted in his review: "Fast, simple, and roughly half the cost of buying from a traditional optical store. What’s not to love?" I was overjoyed! the company has completely restored my confidence. The Elbru Anti Blue Light glasses offer outstanding value and high quality. Their efficient, no-hassle process and clear dedication to customer satisfaction are a breath of fresh air. Quick, affordable, and excellent—the company delivered on every front. I couldn’t be happier!