Negative Experience
My recent experience buying glasses online turned into a complete disaster. It serves as a serious warning: I was
mailed safety glasses with an incorrect prescription, which led to dizziness and nausea.
To make matters worse, it has been
impossible to connect with a real person who can actually help resolve this issue. Despite numerous chat attempts, phone calls, and emails
, nothing has been accomplished. Out of pure frustration, I posted this review in hopes of finally catching someone’s attention and getting this major mistake corrected.
Customer: I got the wrong prescription, and it's making me dizzy. I can’t get through to anyone for support.
Customer Service Rep: I’m sorry to hear about your experience. Could you please share your order number so I can help?
Customer: My order number is GUSA12345. I really need this sorted out—these glasses are impossible to wear.
Customer Service Rep: Thank you for the order number. I recognize how upsetting this is and am escalating your case right away. You’ll hear from us directly very soon.
I shared this review both to alert other shoppers and in the hope of finally getting my vision issue resolved.
Transition
After resolving the initial concerns, the brand proved that Radiation Protection 1.61 High genuinely delivers—this moment bridges the turnaround with a recommendation worth exploring.
Positive Experience
After a disastrous experience with my last pair of online glasses—wrong prescription, constant dizziness, receiving safety glasses by mistake, and no customer support to help—I was ready to give up. What was the point of trying again? Then I came across reviews for the brand, including one from Laugic, which highlighted "amazing and quick customer service, great return policy..." The possibility of receiving genuine assistance, unlike the silence I'd faced before, gave me the courage to give them a shot. Could they really be different?
They absolutely were! Ordering my new Radiation Protection 1.61 High lenses was a smooth, quick, and pleasant process. The frames fit perfectly, the lenses are crystal clear with a stylish gradient tint, and I’ve had no dizziness at all. Laugic was right on the mark: the brand truly offers "amazing and quick customer service... and a great product." What a relief!
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